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FAQs

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The date I am trying to book for is unavailable, what does that mean?

Our passionate team can only make a certain number of products per day; they’re brilliant, but only human! Once their limit has been reached, that day registers as being fully-booked and blocks out. In this case, no more orders can be taken for this particular day/region combination.

 

I made a mistake on my order, how can I fix it?

Please contact us via admin@dilicakes.co.nz with your order number and details of the mistake as soon as possible. In some cases, it may be too late to fix the issue- so sooner is always better. 

 

Delivery

 

Where do you deliver to?

We currently deliver to the wider Wellington region: including Kapiti, Levin, Palmerston North, Wairarapa, and Auckland.

 

Can you do same day delivery?

Due to the nature of our high-quality products, our staff do not rush orders through. As such we cannot offer same day delivery; in most cases, what we can offer is next day delivery for orders made before the cut-off time.

 

What is the cut off time for next day delivery?

It is generally around 12-1pm, though each delivery area is managed by a different franchisee and as such, may have a different cut-off time; it is best to contact us directly to enquire. 

 

How much is delivery?

Delivery rates depend on the product and location of delivery. We will have your delivery-rate calculated and ready for you when you get to the checkout page and fill in the delivery address. Please note that our courier charges per product and not per address, so if you are getting two orders delivered to one address you will still be charged for two deliveries. If you are doing a bulk or corporate order we may be able to get a special delivery rate for you: in this case please contact admin@dilicakes.co.nz prior to ordering.

 

What if my recipient is not there when the courier arrives?

If the recipient is not home when the courier arrives with the delivery, the item will be left in the letterbox or on the doorstep in our custom-made packaging. The courier will try to place it somewhere sheltered (out of sun and rain) where possible. Please note that all products are quality checked on arrival, and DiliCakes takes no responsibility for any damage or loss that may occur after delivery, [including but not limited to weather damages and stolen, removed products or damaged products] and no refund will be given in the case of this. As such, we recommend you deliver to a workplace or a residence where someone will be home to receive the package- especially on hot or wet days.

 

Can I request a particular time for delivery?

No. We can guarantee the date of your goodies arriving but not the time, as it depends on courier schedules. If you need your order by a certain time, we recommend getting it delivered the day before: all of our products will remain stunning and fresh for at least two days post-delivery.

 

Do you deliver on the weekend and public holidays?

No, sorry. Our couriers do not work on weekends or public holidays, so our deliveries run exclusively Monday - Friday. All Friday orders will remain fresh right through the weekend, though!

 

Can I pick up my order?

We do not offer pick-ups: all of our orders must be delivered.

 

I have received an incorrect order, what do I do?

Good heavens! In the very unlikely event that you or your giftee received an incorrect order, please let us know via admin@dilicakes.co.nz as soon as possible and we will replace it at no extra expense within two business days. We would love if you could detail the issue so as that we can take appropriate action to ensure that the mistake doesn’t happen again.

 

Do you have any additional delivery terms and conditions?

  • if the address given is incorrect, a second delivery fee will be charged to get the order redirected.
  • no refunds will be given if the address given is incorrect and we are unable to get hold of the purchaser via one phone call.
  • in the event of a product being damaged during the delivery process, a replacement will be made within two business days at our expense
  • if a product is delivered that is wrong (in terms of size, colour, flavour, etc) it will be replaced at our expense within two working days.

 

Products

 

Do you cater to allergies?

We do offer gluten free cupcakes for a small extra charge. Please note that while much care is taken, these are produced on the same surfaces as our gluten containing cupcakes, and as such may contain traces of gluten. Our macarons are also gluten free.

 

Can you do a cupcake bouquet in a different size?

No, due to our custom-designed and crafted packaging, we can only do cupcake bouquets in seven, twelve or nineteen cupcakes.

 

What are the ingredients in your products?

Cupcake Bouquet Ingredients:

Chocolate Cupcakes: Cocoa, Flour, Sugar, Baking Powder, Baking Soda, Granulated Coffee, Butter, Eggs, Milk, Vanilla Essence.
Vanilla Cupcakes: Eggs, Sugar, Flour, Baking Powder, Oil, Vanilla Essence, Milk.
Coloured Buttercream: Icing Sugar, Butter, Vanilla Essence, Water, sugar, colors (one or more of red #40, red #3, yellow #5, yellow #6, blue #1, blue #2, or titanium dioxide), modified corn starch, vegetable gum, citric acid, and less than 1/10 of 1% sodium benzoate and potassium sorbate (as preservatives).
Other: Non pareils, Marshmallows.
Allergens: Wheat, Dairy & Egg.

Macaron Ingredients:

Icing Sugar, Butter, Ground Almond, Sugar, Egg White, White Compounded Chocolate (Sugar, Vegetable Fat contains Emulsifiers (492, Soya Lecithin), Food Acid (330)), Whole Milk Powder, Emulsifier (Soy Lecithin), Flavourings), Cream, Egg White Powder, Pure Vanilla Essence, Vanilla Powder.
Edible Ink: water; humectant: glycerin; ethanol; artificial colorings: FD&C red 40, FD&C blue 1, FD&C red 3, FD&C yellow 5; preservative: methylparaben (0,1%).

Marshmallow Ingredients:

Sugar, water, glucose syrup, gelatine, vanilla seeds, salt. Coating: cornflour, icing sugar. Releasing agent: vegetable oil, emulsifier (soy lecithin, 322). Made in a kitchen that also processes nuts, peanuts, seeds, gluten, dairy and soy.
Edible Ink: water; humectant: glycerin; ethanol; artificial colorings: FD&C red 40, FD&C blue 1, FD&C red 3, FD&C yellow 5; preservative: methylparaben (0,1%).

 

General

 

How can I contact you, I can’t find a contact number?

As we are an online business, we ask that all contact is made via email (admin@dilicakes.co.nz) or via the contact form on our website. This ensures that the right person can respond to your query, and look after you quickly and properly. 

 

Do you have a bricks-and-mortar shop?

No, DiliCakes has a number of franchisees who work in different areas. Each franchisee works in a council registered kitchens, and follows strict food safety guidelines.

 

I am interested in being a franchisee, how can I get more information?

Brilliant; we’re always looking for more clever, creative people to join our family. Please contact admin@dilicakes.co.nz for information on being a franchisee, and available franchise areas.

 

I have a complaint to make, how should I do this?

All complaints are taken with the utmost seriousness. If you would like to make a complaint, please contact admin@dilicakes.co.nz and we will take care of the matter at hand. Please rest assured that whatever the problem, it will be handled quickly and efficiently and that you will be kept updated regarding its progress. 

 

Do you offer a discount for businesses?

Absolutely- we are thrilled to offer a corporate discount. Please contact admin@dilicakes.co.nz for more information on this.